Two settlement security coordinators and one regional security officer. September 2026.
3 interviews · directional evidence · no usability validation
My hypothesisWhat I heardVerdict
Alerting is handled elsewhere
All three use the same free, state-built app for call-outs and squad status.
Confirmed
But the incumbent was the state, not a startup.
Weapon custody is untracked
Signed out through the owning force, or on a police system. Where there’s a local armory, deposits are arranged by WhatsApp.
Revised
The owning force records custody. Nobody described it as a problem.
Training records are missing
“I log it internally, in Excel, on my computer. Upward I send only a drill summary.” · Training through the owning force is “documented and organized.” · Local drills draw “three or four out of 18.”
Partly
Records exist. The real issue is attendance, which software doesn’t fix.
Availability is informal
“Personal WhatsApp, to me.”
Confirmed
For one coordinator.
Someone wants a readiness report
“No one asks. Not the police, not the Interior Ministry.” · One coordinator sends a weekend status by WhatsApp.
Revised
Status is asked for informally. Readiness isn’t asked for at all.
The KABAT is the buyer
“I’m not subordinate to the KABAT at all. I answer to a different chain of command.” · Security budgets arrive per operation.
Revised
The owner depends on the command chain, and budgets aren’t steady.